Support Services Overview

Successful Business results from Successful Partnerships
Choose Optical Software as your Software Technology Partner today

Laboratory management software, like OMICS, is not a one-time product purchase. Quite the contrary, successful management solutions require a continuing relationship between the provider and the client that extends well beyond the initial purchase and installation. The type of service and maintenance program you choose to enroll in today will directly affect the long term success of your system. We encourage focused software technology partnerships with every client designed to protect their investment and achieve maximum profitability in their business.

Our customer care team is comprised of IT and optical industry professionals with a diverse set of skills and unmatched knowledge in laboratory production processes. The combined intelligence coupled with their focus and passion for providing exceptional service has proven to be an invaluable resource to both our client partners and us.

We offer 3 service and maintenance programs for OMICS to accommodate the varied interests and needs found among OMICS users:

   The OSI Partner Program
   Enhanced Service
   Basic service