Consulting Services

Installing a software system, no matter how well it works, does not, by itself, ensure a lab running to its optimum potential.  Manufacturing eyeglasses is a production process, which involves many things outside of the software calculations itself.  With our experience in the industry, our professionals can help you ensure your lab utilizes our software products to their maximum potential.

Over a period of time, natural attrition of staff may result in the loss of knowledge specific to your lab, particularly as it relates to using the software.  In addition, in the midst of a busy season, sometimes new features that are available in the software get overlooked.  Our training staff are fully versed in both the use of our products, and in the real-life issues that go on in a lab.  With on-site training, we review your existing lab processes, including how the software is being utilized, make recommendations to your lab based on our observations, and help implement changes to processes that are mutually agreed upon.  Our trainers can help ensure that you get all the benefit possible from your software investment.

In addition to using the software, our staff have exposure to many different laboratories and situations over the years.  Whether it is processing new lens materials, issues with new equipment, or the loss of laboratory expertise due to employee attrition, our staff can help ensure that your lab is making use of the latest in process and production knowledge.